FAQ's
Welcome to Our Frequently Asked Questions!
At Bella's Boutique, we strive to provide you with the best online shopping experience possible. We understand that you may have some questions about our products, policies, and processes. To streamline your experience, we've compiled a list of frequently asked questions to provide you with clear and concise answers. If you don't find the answer you're looking for here, feel free to contact us directly. We're here to assist you with anything you need to make your shopping experience seamless.
Q: What are your store hours?
A: Our Boutique Shop is open from 8AM to 5PM CST Monday-Friday.
Q: Can I return or exchange items?
A: Our boutique does not accept returns or exchanges because each product is custom-made and tailored to the specific preferences of individual customers. This ensures that every item is personalized and unique, making it challenging to resell or exchange. This policy helps maintain the exclusivity and special nature of our products.
Q: How do I care for my bows?
A: Our bows are handmade using delicate fabrics and like all delicate items require proper care. Here are some tips to care for your bows.
•Absolutely no machine washing or drying
•Pretreat any stains with gentle detergent and water
•Hand wash only with light soap and water
•Do not submerge the bow under water as it can damage the bow
•Simply pat with a towel to remove any access water and soap
•Lay flat to dry
Q: How do I care for my tumblers and mugs?
A: We recommend hand washing only, Do not soak, Avoid excessive heat and Do not microwave.
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and Apple Pay for online purchases.
Q: Do you offer customization options for your products?
A: Yes, we offer personalization services for certain items. Contact us for more information on customization options.
Q: Can I sign up for your newsletter to receive updates and promotions?
A: Yes, you can subscribe to our newsletter to stay up-to-date on new product releases and exclusive deals.
Q: Do you offer discounts for bulk orders?
A: We offer special discounts for bulk orders. Please reach out to us for more information on pricing for large quantities.
Q: Do you have a loyalty program for returning customers?
A: Yes, we have a loyalty program that rewards our repeat customers with discounts and special offers.
Q: Do you offer shipping outside the U.S.?
A: We currently only offer shipping within the United States. Unfortunately, we do not ship internationally at this time.
Q: Are all your products handmade?
A: Yes, all of our tumblers, mugs, and bows are lovingly handcrafted to ensure uniqueness and quality.
Q: Do you have a storefront, or are you an online-only boutique?
A: We are an online Boutique Store, offering a wide selection of tumblers, mugs, and bows that you can conveniently shop from the comfort of your home.